Play Smart.
Stay in Control.

crickx app operates a strict 18+ only policy across all of its services — the sportsbook, crickx app Casino, and all associated games including cricket betting, slots, and live dealer tables. No person under the age of 18 may register, deposit, or participate in any gambling activity on this platform. This rule is absolute and applies equally to all Members regardless of location within Bangladesh.

During the account registration and KYC verification process, all Members are required to confirm their date of birth and submit government-issued identity documentation. crickx app verifies this information against the submitted National Identity Card (NID) or passport. Any account found to belong to a person under the age of 18 will be suspended immediately, all funds will be returned to the source payment method (bKash, Nagad, Rocket, or bank account), and the matter will be referred to the appropriate authorities.

We also ask that adults take reasonable steps to prevent minors from accessing their crickx app Login credentials, devices, or accounts. Keep your password private, enable two-factor authentication, and never share your account details with any other person. If you believe a minor has gained access to your account, contact our support team immediately.

Problem gambling is defined as gambling behaviour that disrupts personal, family, financial, or professional life. It can develop gradually and is often difficult to recognise from the inside. crickx app encourages all Members to check in honestly with themselves about their gambling habits on a regular basis.

The following self-assessment questions are a starting point. If you answer "yes" to several of these, it may be time to use the tools available on this page or to seek external support.

Self-exclusion is the most comprehensive tool available to Members who feel they need to step away from gambling for a defined period or permanently. When a self-exclusion is active on a crickx app account, the Member is prevented from logging in, placing bets, playing casino games, making deposits, or accessing any gambling-related feature of the platform.

Self-exclusion is available in the following durations: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Once applied, the exclusion period is binding — crickx app will not lift or shorten a self-exclusion in response to a request made during the active exclusion window, regardless of the reason given.

How to Apply Self-Exclusion on crickx app

Setting a deposit limit is one of the most practical steps a Member can take to manage their gambling budget responsibly. crickx app allows Members to set a maximum amount in BDT (Bangladeshi Taka) that can be deposited into their account over a defined period. Deposits made via bKash, Nagad, Rocket, Upay, and linked bank accounts are all subject to the deposit limit once it is set.

Deposit limits can be configured as a daily limit, a weekly limit, or a monthly limit. You may set all three simultaneously for layered budget control. If your combined deposit activity would breach any of the active limits, the transaction will be declined and you will be notified.

How Limit Adjustments Work

Reducing a deposit limit takes immediate effect — there is no delay. This is by design: if a Member decides to reduce their limit in the heat of a gambling session, the platform should give effect to that protective decision without hesitation. Increasing a deposit limit, by contrast, is subject to a mandatory 24-hour cooling-off period. The increased limit will not take effect until 24 hours after the change was requested, giving the Member time to reconsider.

Loss limits operate on the same principle. A daily, weekly, or monthly loss limit prevents net losses (total bets minus total winnings) from exceeding the specified BDT amount in any given period. Once the limit is reached, betting, wagering, and casino play are suspended until the limit period resets.

A time-out is a shorter, less permanent break than a full self-exclusion. It is designed for Members who want to pause their gambling activity for a brief period — perhaps after a losing streak, during a stressful period at work, or simply as a routine mental reset — without going through the full self-exclusion process.

During an active time-out on crickx app, your account remains open in a limited capacity: you can still view your account balance and transaction history, but you cannot place bets, spin slots, play casino games, or make new deposits. Pending withdrawals are processed normally during a time-out period.

Available time-out durations are: 24 hours, 48 hours, 7 days, and 30 days. You can activate a time-out from the Responsible Gaming section of your account settings immediately after crickx app Login, or by contacting support at [email protected].

Unlike self-exclusion, a 24-hour or 48-hour time-out will expire automatically and your account will return to full functionality without requiring any action from you. A 30-day time-out follows the same automatic expiry process. If, during a time-out, you feel that you need a longer break, you can escalate to a self-exclusion at any point — but you cannot shorten an active time-out period once applied.

Session Time Reminders

Even during normal play, crickx app provides session length reminders. When you enable a session limit, a notification appears in the platform interface when your chosen time is reached. This is not a hard block — you can choose to continue playing after the reminder — but the notification is designed to interrupt the flow of play and prompt a conscious decision about whether to continue. Members who regularly use session reminders report that it helps maintain a healthier relationship with gambling over the long term.

Beyond the built-in tools, there are practical habits that experienced, recreational gamblers use to keep their activity enjoyable and within healthy boundaries. crickx app recommends the following guidelines to all Members:

• Gamble only with money you can afford to lose. Never use rent money, savings, or borrowed funds. Only use a designated entertainment budget in BDT that, if lost entirely, will not affect your household expenses or financial obligations.
• Set a time limit before you start. Decide in advance how long you will play and use the session reminder tool to keep yourself accountable. Standing up and taking a break — even for 10 minutes — can reset your perspective significantly.
• Never chase losses. If you have reached your loss limit or simply had a bad session, accept the result and stop. Continuing to bet in an attempt to recover losses is one of the most common patterns that leads to problem gambling. The odds do not change because of past results.
• Do not gamble when emotional. Grief, stress, anger, anxiety, and even extreme excitement are all states in which decision-making is impaired. Gambling should be approached with a calm, clear head. If you are going through a difficult period — Ramadan financial pressure, exam stress for a family member, job uncertainty — consider taking a break using the time-out tool.
• Keep track of what you spend and win. It is easy to lose perspective over time if you are not monitoring your actual net position. Review your transaction history in your crickx app account regularly. Honest awareness is a powerful preventive tool.
• Gambling is entertainment, not income. Approach every cricket betting market, slot session, or casino game as you would a cinema ticket or a restaurant meal — as money spent on an experience, not an investment. No betting strategy reliably overcomes the house edge over time.
• Take regular breaks during sessions. Stand up, drink water, and step away from the screen periodically. Fatigue and prolonged focus on a screen impair judgment and can lead to longer sessions than intended.
• Talk to someone. If gambling feels less enjoyable and more compulsive, speak to a trusted friend, family member in Dhaka or elsewhere in Bangladesh, or contact our support team. There is no shame in acknowledging that a habit is becoming a problem — recognising it is the first step.

crickx app's responsible gaming commitment does not end with on-platform tools. We understand that some Members may need support that goes beyond what a gaming platform can provide, and we want to make sure that reaching out for help is as easy as possible.

Contact crickx app Directly

Our English-language support team monitors all responsible gaming enquiries as a priority queue — these are handled separately from general customer support to ensure faster, more sensitive responses. You can reach the responsible gaming team at:

What to Include in Your Message

To help our team act quickly, include your registered email address or account username, a brief description of your concern (e.g., "I want to self-exclude for 3 months" or "I feel my gambling is becoming a problem"), and any preference you have regarding the tool you want applied. You do not need to provide any financial details in the email. Our team will handle everything once they have identified your account.

Independent Support

crickx app supports the availability of external resources for Members who want confidential advice from organisations not affiliated with the gambling industry. While we do not link to external sites, we encourage Members to search for mental health and financial counselling services available in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities. Many hospitals and NGOs in Bangladesh offer confidential counselling services that can help with gambling-related concerns, debt management, and emotional support for affected families.

Our support team can provide general guidance on the types of support available in your area if you contact us at [email protected] and mention that you are looking for external resources. We are here to help, not just to manage platform tools.